Shipping & Returns
We ship all orders from our fulfillment center located in Littleton, Colorado.
Orders cannot be modified or cancelled once they have been submitted. However, unwanted items can be returned for a refund once received if they are eligible under our return policy. For more return information, please refer to our returns policy below.
Camp The Label is not responsible for package deliveries affected by an invalid or old address provided by the customer, natural occurrences, air and ground transportation delays or strikes, customs, or transfers from our U.S. carrier to the local carrier in the destination country.
Order Status
You will receive a shipping confirmation email with a tracking number once your order ships. The tracking number for orders within the U.S. will include an estimated delivery day.
If you're missing items or shipments or if you have any concerns about the products you received, contact us within 7 days of the delivery date. Please make certain to ship to a secure location as we will not process refunds or re-ship orders once the tracking shows delivery confirmation.
International Orders
All international packages are shipped via USPS First Class International unless otherwise specified.
We provide a customs declaration number, but transit times and delivery vary by country. Please note that import duties and VAT charges can apply for deliveries outside of the United States and are not included in your order’s total. Camp The Label assumes no responsibility for any import duties/customs charges. We will not reship or refund orders, including shipping fees, in the event that they are refused or returned. Due to varying customs and freight costs International sales are final.
*Please note all prices on product listings are in USD.
RETURNS
We cannot accept returns or refund after items have been washed or worn and we enforce this policy upon inspection of returned shipments. In order to be eligible for return, all items must be sent back within 30 days of order fulfillment (the time it leaves our warehouse).
An item may be returned if it is sent back:
- unworn
- with original tags and packaging intact
- free of stains, odors, animal hair, and damage
Items cannot be returned after this 30-day-timeframe, no exceptions.
Return costs are the responsibility of the sender and Camp The Label is not responsible for return items lost in transit.
Any orders placed within the context of a sale, or any items marked Final Sale (including all products purchased during our End of Season, Black Friday, and Cyber Monday sales ), are ineligible for store credit, refund, or exchange. Other discount codes may be eligible for store credit or refund – please reach out to the team at contact@campthelabel.com if you have any questions.
Email contact@campthelabel.com with your order # to begin your return.